Everything you need to know about ResidentCheckin.co
Most facilities are up and running within 24-48 hours. Our onboarding process includes:
To get started, we need:
No long-term contracts required. We have a 90 day cancellation clause. You can cancel at any time with 90 days notice.
Our system works with ANY phone type - landlines, basic cell phones, flip phones, smartphones. No smartphone or internet required. Residents just need to be able to answer calls and press "1" on their keypad.
We call at the check-in time, then retry every 15 minutes for an hour. If the resident still hasn't responded after an hour, the security team is automatically notified to check on them.
Yes! Residents can check in early by:
Yes! Any resident with an Amazon Echo, Echo Dot, or Alexa-enabled device can check in with their voice. Here's how it works:
One-time setup (takes 2 minutes):
Daily check-in (takes 5 seconds):
Each day, the resident simply says "Alexa, open daily check" and they're checked in. The facility dashboard updates instantly.
Works with any Alexa wake word — "Alexa", "Echo", "Computer", or "Ziggy".
No. Our automated phone calls work with any phone — landlines, flip phones, and smartphones. Text message check-ins work with any phone that can send texts. For residents with an Amazon Echo or smart speaker, Alexa voice check-in is also available. No smartphone, app download, or internet connection is required for phone and text check-ins.
The check-in number is (830) 992-4325 — easy to remember as 830-99-CHECK.
Residents can both call and text this number to check in. When calling, the system recognizes them by caller ID — no buttons to press. When texting, they just reply "OK" or "Yes".
Important: Save the number as a contact
We recommend residents (or staff helping them) save (830) 992-4325 as "Daily Check-In" in their phone contacts. This prevents mobile carriers from filtering our calls and texts as spam.
Staff can manually check in residents directly from the dashboard when they see them in person. This immediately stops any automated calls and updates the system.
Our vacation management system makes it easy:
We have multiple safeguards:
We can provide daily reports via email or secure file transfer. For deeper integrations with property management systems, contact us to discuss custom solutions.
No setup fees, no cancellation fees, no per-call charges. The monthly fee includes everything: unlimited automated calls, text messaging, dashboard access, and support.
We accept all major credit cards and ACH bank transfers. Billing is monthly in advance with automatic payment processing.
Comprehensive support including:
Minimal training required. Most staff learn the dashboard in 15-20 minutes. We provide live training sessions, video tutorials, and written guides. The system is designed to be intuitive for staff of all technical skill levels.
Yes! We provide resident information sheets, talking points for staff, and can participate in resident meetings to explain the system and answer questions.
Yes. Many housing authorities and facilities use our system to demonstrate systematic wellness monitoring for compliance reporting. We provide detailed logs and reports that document your wellness check procedures.
Our transition guide walks you through the process step by step — costs, timelines, and what to expect.
We're here to help you determine if ResidentCheckin is right for your facility.
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