Privacy Policy

1. Introduction

At Hambros Inc. DBA IamFine, operating ResidentCheckin.co ("ResidentCheckin," "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our daily check-in service ("Service").

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

When you subscribe to our Service, we collect:

• Personal Information: Name, address, date of birth, phone number(s)
• Facility Information: Facility name, room or unit number, and contact details for facility staff
• Service Preferences: Preferred call times, notification preferences
• Payment Information: Credit card details, billing address (processed securely through third-party processors)
• Communication Records: Customer service interactions, feedback, and correspondence

Information Collected Automatically

During service operation, we automatically collect:

• Call Records: Date, time, duration, and response status of check-in calls
• System Logs: Technical information about service delivery and system performance
• Website Usage: IP address, browser type, pages visited (when using our website)

Call Information

Information from Third Parties

We may receive information from:

• Payment processors for transaction processing
• Telecommunications carriers for call delivery confirmation
• Facility staff who provide feedback or updates

3. How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Making daily check-in calls to you
• Notifying facility staff when a wellness check may be needed
• Processing callback requests and confirmations
• Managing your account and service preferences

Customer Support

• Responding to your questions and requests
• Troubleshooting service issues
• Providing technical support

Business Operations

• Processing payments and managing billing
• Improving our services and developing new features
• Maintaining system security and preventing fraud
• Complying with legal requirements

Communications

• Sending service-related notifications
• Providing important updates about our Service
• Responding to customer inquiries

4. How We Share Your Information

We respect your privacy and limit sharing of your information to the following circumstances:

Facility Staff Alerts

When you don't respond to check-in calls or messages, we share limited information with staff at your facility so they can perform a physical wellness check:

• Your name
• The fact that you didn't respond to your check-in
• Date and time of missed check-in
• Your room or unit number within the facility

Service Providers

We may share information with trusted third-party providers who help us deliver our Service:

• Payment processors for billing and payments
• Telecommunications providers for call delivery
• Cloud storage providers for data hosting
• Customer support platforms

Note: These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Prevent fraud or other illegal activities

5. Data Security

We implement appropriate security measures to protect your information:

Technical Safeguards

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with access controls
• Regular security monitoring and updates
• Firewalls and intrusion detection systems

Administrative Safeguards

• Limited employee access on a need-to-know basis
• Employee training on data protection
• Regular security policy reviews and updates
• Incident response procedures

Physical Safeguards

• Secure facilities with controlled access
• Environmental controls for equipment protection
• Secure disposal of physical media

6. Data Breach Notification

In the event of a data breach that affects your personal information:

• We will notify you within 72 hours of discovering the breach
• Notification will be sent via email or phone
• We will describe the nature of the breach and information affected
• We will explain steps we're taking to mitigate harm
• We will provide recommendations for protecting your information

7. Data Retention

We retain your information for the following periods:

• Active Accounts: Throughout the duration of your subscription
• Call Records: For 2 years after account closure for quality assurance
• Billing Information: For 7 years as required by tax regulations
• Customer Support Records: For 3 years after the last interaction

After retention periods expire, we securely delete or anonymize your information unless we are required to retain it longer by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Update your contact information and preferences

Data Portability

• Request a copy of your information in a portable format
• Transfer your information to another service provider

Deletion

• Request deletion of your personal information
• Cancel your account and associated data

Restrictions and Objections

• Object to certain uses of your information
• Restrict processing of your information
• Opt out of marketing communications

To exercise these rights, contact us using the information at the end of this policy.

9. Age Requirement

You must be at least 18 years of age to use our Service.

Our Service is designed for adults and is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected information from someone under 18, we will promptly delete it.

If you are a parent or guardian and believe someone under 18 has provided us with personal information, please contact us immediately so we can take appropriate action.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content
• Ensure website security

Cookies We Use

• Essential Cookies: Required for cookie consent preferences
• Analytics Cookies: Google Analytics (only with your consent)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, including blocking or deleting cookies. Note that disabling cookies may affect website functionality. See our Cookie Policy for more details.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will post the updated Privacy Policy on our website
• We will update the "Effective Date" at the top of this policy
• For significant changes, we will provide additional notice via email or other communications

Your continued use of our Service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

13. State & Provincial Privacy Rights

Our Service is available to residents of the United States and Canada.

California & Other State Residents

While we may not be legally required to comply with all state privacy laws, we voluntarily provide the following rights to all our customers:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to delete personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

To exercise these privacy rights:

• Email: privacy@residentcheckin.co with subject "Privacy Rights Request"
• Phone: (855) 410-1010 and ask for Privacy Officer
• We will respond within 45 days

14. Mobile & SMS Messaging

When you provide your mobile phone number and consent to receive text messages from Resident Check-In, we collect your phone number and messaging consent status solely to deliver the check-in service.

• Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors that assist us in delivering messages (e.g., our telephony provider) as required to operate the service.
• You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts will be sent.
• For help, reply HELP or contact support@residentcheckin.co.
• Message frequency varies based on your check-in schedule (typically 1–3 messages per day). Message and data rates may apply.